Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@freaze.co.uk. Returns should be sent to the following address:

FDS International ltd T/A Freaze, Unit K3
Glenfield Park One, Philips Road
Blackburn, Lancashire, BB1 5PF

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate and resolve the issue.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including perishable goods (e.g., food, flowers), custom products (e.g., special orders, personalised items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to get a replacement is to return your item and place a new order once your return is accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the EU, you have the right to cancel or return it within 14 days for any reason. The item must be in its original condition with tags and packaging, and you’ll need proof of purchase.

REFUNDS

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed within 10 business days. Please note that banks and credit card companies may take additional time to process the transaction.

If more than 15 business days have passed since your return was approved, please contact us at info@freaze.co.uk.