Question 1

What actually are freeze-dried sweets?

Accepted Answer

Freeze-dried sweets are a fun and innovative twist on traditional candies. The freeze-drying process involves removing almost all the water content from the sweets while preserving their original flavour and nutrients. The result is a light, airy, and crunchy sweet that retains all the delicious flavours of the original candy.

Question 2

How long do the sweets stay fresh?

Accepted Answer

Our freeze-dried sweets are designed to stay fresh and delicious for a long time! When stored in a cool, dry place, unopened packages of our freeze-dried sweets can last for several years. Once opened, we recommend consuming your freeze-dried sweets within 2-3 weeks for the best taste and texture. Be sure to reseal the package tightly to keep them fresh.

Question 3

What is the texture of freeze-dried sweets like?

Accepted Answer

Freeze-dried sweets are light, airy, and crunchy. They provide a satisfying crisp that melts in your mouth, offering a unique snacking experience.

Question 4

How should I store my freeze-dried sweets?

Accepted Answer

Keep your freeze-dried sweets in a cool, dry place away from heat and humidity. Once opened, reseal the package tightly to maintain freshness.

Question 5

Are they suitable for vegans/vegetarians?

Accepted Answer

Many of our freeze-dried sweets are suitable for vegetarians, and we offer several vegan options as well. Please check the product details for specific dietary information.

Question 6

Can I cancel/update my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible at info@freaze.co.uk. If the order hasn’t been processed yet, we’ll be happy to make the changes or cancel it for you.

Question 7

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email so you can follow your parcel’s journey to your door.

Question 8

The tracking info says the parcel was delivered, but I don't have it

Accepted Answer

We’re sorry to hear that your parcel seems to have taken a detour! Please check the address was accurate, check with your neighbours, look around your property, and contact the courier to verify the delivery status. If you still don't have it, please email us at info@freaze.co.uk and we can try to track down your parcel.

Question 9

My sweets are broken, what can I do?

Accepted Answer

We take great care in packing your sweets but freeze-dried sweets are fragile and may occasionally crack in the post! However, if you're not happy with your order, please email us at info@freaze.co.uk and include pictures of the damaged sweets so we can get in touch with the postal service responsible for the delivery.

Question 10

Do you ship outside the UK?

Accepted Answer

Yes, we offer international shipping. Shipping times and costs will vary based on the destination.

Question 11

How much will shipping cost?

Accepted Answer

Shipping costs vary depending on your location and the size of your order. You can see the exact shipping cost at checkout before you finalise your purchase. However, if you spend £30 you get free shipping on your order.

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